Ultimate: 3-day money-back guarantee
Request a full refund within 72 hours of your first paid Tyze Ultimate purchase through our Mac checkout. The window starts when your purchase is completed, not when you download or open the app. This is a paid purchase with a money-back guarantee, not a free trial.
The guarantee applies once per Tyze account to its first qualifying Ultimate purchase. Tyze Desktop, repeat Ultimate purchases, free grants, and Apple App Store purchases are not covered by this guarantee.
Desktop: no money-back guarantee
The $14.99 USD Tyze Desktop purchase does not include the voluntary 3-day money-back guarantee or an automatic refund under that policy. Contact support for purchase issues. Your rights under applicable consumer law are unaffected.
Request a refund
In the latest Tyze for Mac app, open Settings → Account → Mac purchase refund. Sign in with the account you used to purchase. Tyze checks your eligibility and asks you to confirm before issuing a refund automatically.
If a refund is processing or its status is uncertain, check its status again before retrying. If you cannot access your account or need help, contact support@tyze.app.
After a refund
Refunds go back to the original payment method. Your bank may take additional time to post the credit. The 72-hour period is a request deadline, not a promise that the money will arrive within three days.
Access granted by the refunded purchase ends after the refund is confirmed and synced. Your goals and history are not deleted, and other valid subscriptions remain in effect. A Mac refund does not cancel an Apple subscription.
Apple processes refunds for App Store purchases. This policy does not limit any rights you have under applicable consumer law.